Retention marketing agency in Delhi WhatsApp & email flows that bring customers back again.
We build and run WhatsApp, email and SMS journeys for D2C brands — abandoned cart, welcome, post-purchase and win-back flows — so every customer you paid to acquire comes back and buys again.
Trusted by 250+ D2C & consumer brands across India
Why your brand needs
retention marketing
Ad costs keep rising. The cheapest sale you can make is the next one — from a customer who already knows and trusts you.
Repeat orders cost less
Bringing a past buyer back costs a fraction of winning a new one through ads.
Most carts are abandoned
Shoppers get distracted. A timely WhatsApp nudge wins many of them back.
You own the audience
Followers belong to the platforms. Your WhatsApp and email list belongs to you.
Higher lifetime value
Every repeat order makes your ad spend more profitable — and lets you outbid rivals.
Our retention marketing services
Abandoned cart & checkout recovery
WhatsApp and email reminders that bring shoppers back to finish their order.
Welcome & first-order series
Turn new subscribers into first-time buyers with the right offer at the right time.
Post-purchase & review flows
Order updates, how-to content and review requests that build trust after the sale.
Win-back & replenishment
Bring lapsed customers back and remind repeat buyers when it’s time to reorder.
WhatsApp & email campaigns
Launches, sales and drops sent to the right segments — not blasted to everyone.
List growth & segmentation
Pop-ups, opt-ins and segments built on purchase behaviour, with consent handled properly.
How we build your retention engine
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01Week 1
Audit
Review your flows, list health, consent and how much revenue is slipping away.
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02Week 1
Set up
Connect your store, WhatsApp and email tools, and build customer segments.
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03Weeks 2–4
Core flows
Abandoned cart, welcome and post-purchase flows go live first.
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04Every month
Campaigns
A campaign calendar for launches, sales and festive moments.
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05Every month
Optimise
Test messages, timing and offers, and report revenue by flow.
Why choose us for retention
Retention is planned together with your ads and store, so the customers you acquire actually come back.
- You own every account & asset
- No long lock-in contracts
- One dedicated retention manager
Built from your sales data
Segments and offers come from what your customers actually buy.
Copy & design in-house
Messages that sound like your brand, designed to be read on a phone.
Connected to your ads
Ad audiences and retention flows share data, so nobody gets the wrong message.
Respectful, opt-in messaging
Consent-first WhatsApp and email that customers don’t unsubscribe from.
Looking for pricing?
Every brand gets a custom plan. Share your store details and we’ll send a tailored retention proposal with a fixed monthly fee — no hidden charges.
Retention marketing FAQs
What is retention marketing?
Retention marketing is everything that gets existing customers to buy again — WhatsApp, email and SMS flows, campaigns and offers based on what each customer has already bought.
Is WhatsApp marketing allowed for my brand?
Yes, as long as customers have opted in. We set up messaging through official WhatsApp Business channels and build opt-in into your store, so messages stay compliant and welcome.
Which tools do you use?
We work with the tools you already have where they fit, or recommend a setup in your free audit based on your store, order volume and budget.
How soon will I see results?
Abandoned cart and welcome flows start working as soon as they go live. A full retention programme builds over 2–3 months as segments and campaigns mature.
Do you write and design the messages?
Yes. Our in-house team writes the copy and designs every email and WhatsApp template, and you approve them before anything goes out.
Who owns the customer list?
You do. Your customer data, lists and messaging accounts stay in your business name — always.
Works even better with
Performance Marketing
Meta and Google ads built for ROAS and cost per purchase.
Learn more →Shopify Website Design
Landing pages and stores that turn more of your ad clicks into sales.
Learn more →Social Media Management
Reels and content that keep your brand in the feed and start sales conversations.
Learn more →Turn one-time buyers into regulars
Get a free retention audit within 48 hours — and see how much revenue is slipping out of your store every month.
- Your current flows & list health
- Revenue lost to abandoned carts
- The first three flows to build
- A 90-day retention plan
30 minutes. No sales pitch. No pressure.